Privacy Policy
1. Introduction
Mobiletek Ltd ("Mobiletek", "we", "us", or "our") is committed to protecting your privacy and handling your personal information fairly, lawfully and transparently.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, purchase products or services from us, open a wholesale account, contact our customer service team, subscribe to marketing communications, or otherwise interact with Mobiletek Ltd.
This Privacy Policy complies with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable UK privacy laws.
2. Who We Are
Mobiletek Ltd
Company Registration Number: 5594611
Registered Office:Acorn House, 33 - 35 Churchfield Rd,
London W3 6AY
Email: info@mobiletekuk.com
Telephone: 020 8882 4433
If you have any questions about this Privacy Policy, please contact us using the details above.
3. Information We Collect
Depending on how you use our services, we may collect the following data:
Identity Information
- Name
- Company name
- Job title
- Date of birth (where required)
- Director information
Contact Information
- Billing address
- Delivery address
- Email address
- Telephone number
Business Information
For wholesale customers we may collect:
- Company Registration Number
- VAT Registration Number
- Business trading details
- Credit references
- Trade references
Financial Information
- Bank account details
- Payment information
- Invoice history
- Credit account information
We do not store full debit or credit card details where payments are processed by secure payment providers.
Transaction Information
We keep records of:
- Products purchased
- Delivery records
- Returns and repairs
- Warranty claims
- Communications
Technical Information
When visiting our website we may collect:
- IP address
- Browser type and device information
- Operating system
- Cookies
- Website usage statistics
4. How We Use Your Information
We use your information to:
- Process orders and deliver products
- Manage wholesale accounts
- Verify customer identity and prevent fraud
- Comply with HMRC requirements and meet legal obligations
- Improve customer service and provide warranty support
- Process returns and respond to enquiries
- Manage credit accounts
- Send service updates
- Send marketing where you have consented
5. Lawful Basis for Processing
We process your information because it is necessary to perform our contract with you, we have legitimate business interests, we have legal obligations, or you have given consent where required.
6. Wholesale Customer Due Diligence (KYC)
As part of our wholesale business, Mobiletek Ltd may request documentation including a Certificate of Incorporation, VAT Registration Certificate, Director Identification, Proof of Business Address, company ownership details, and trade references.
These checks help us prevent fraud, comply with HMRC guidance, verify trading legitimacy, and protect our supply chain. Failure to provide requested documentation may result in refusal or closure of a wholesale account.
7. Fraud Prevention
To protect our customers and business, we may use personal information to verify identity, detect suspicious transactions, prevent fraud, prevent VAT fraud, prevent money laundering, and conduct supply chain due diligence. Where required by law, information may be shared with HM Revenue & Customs (HMRC), law enforcement agencies, regulators, or courts.
8. Sharing Your Information
We may share information with:
- Delivery companies
- Payment providers and banks
- IT service providers
- Professional advisers, accountants, and auditors
- HMRC and regulatory authorities
- Law enforcement agencies where legally required
We never sell your personal information to third parties.
9. International Transfers
If personal information is transferred outside the United Kingdom, we will ensure appropriate safeguards are in place as required by UK GDPR.
10. Data Security
We use appropriate technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration, disclosure, and destruction. Only authorised staff have access to customer information.
11. Data Retention
We retain information only for as long as necessary. Business records, invoices and VAT records may be retained for up to six years or longer where required by law. Some information may be retained longer where required for legal proceedings or fraud prevention.
12. Cookies
Our website uses cookies to improve website functionality, analyse website traffic, remember preferences, and enhance user experience. You can control cookies through your browser settings. Where required, we will request your consent before placing non-essential cookies.
13. Marketing
We may send information regarding new products, promotions, industry updates, and wholesale offers. You may unsubscribe at any time using the unsubscribe link in our emails or by contacting us.
14. Your Rights
Under UK GDPR, you have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion where applicable
- Restrict processing
- Object to processing
- Request data portability
- Withdraw consent where processing is based on consent
Some rights may be limited where we are legally required to retain information.
15. CCTV
Where CCTV operates at our premises, recordings are used for:
- Crime prevention
- Staff and customer safety
- Fraud prevention
- Protection of company property
Recordings are retained only for as long as reasonably necessary unless required for an investigation.
16. Children's Privacy
Our products and wholesale services are intended for adults and businesses. We do not knowingly collect personal information from children under the age of 13 without appropriate consent.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
18. Contact Us
If you have any questions regarding this Privacy Policy or how we process your personal information, please contact:
Mobiletek Ltd
34 Chase Side
London N14 5AL
Email: info@mobiletekuk.com
Telephone: 020 8882 4433
19. Complaints
If you are unhappy with how we process your personal information, please contact us first so we have an opportunity to resolve your concerns. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent authority for data protection matters.
Cookies Policy
Introduction
We use cookies, web beacons, unique identifiers, and similar technologies (collectively referred to as "cookies") to provide and improve our services. These technologies help us understand how you interact with our website, emails, mobile applications, and services. They also enable us to personalize content, optimize advertising, and collaborate with third-party advertisers to display relevant ads.
By using our website, you consent to our use of cookies as described in this policy.
Types of Cookies We Use
1. Essential Cookies
These cookies are necessary to provide the services you request. Without them, some functionalities—such as secure areas of our website or payment processing—may not be accessible. These cookies do not collect information for marketing purposes.
2. Preference Cookies
We use cookies to remember your selections (e.g., font size, layout, language preferences) to enhance your experience. If you delete these cookies, we will not be able to remember your preferences.
3. Personalization Cookies
These cookies tailor website content based on your behavior, preferences, or registered account details. They help create a customized experience across multiple devices.
4. Analytics Cookies
We use first-party and third-party cookies to analyze website usage, improve performance, and test different layouts. These cookies help us track user trends, measure engagement, and optimize promotional campaigns.
5. Advertising Cookies
We collect information about your interactions with our website and third-party partner sites to provide relevant advertisements. These cookies track ad views, clicks, and engagement but do not directly identify you. If you opt out of interest-based advertising, we will store your preference in a cookie.
Third-Party Advertising Cookies
We allow third-party advertisers to place cookies on our website to serve tailored ads. These advertisers operate under their own privacy policies, and we do not share personally identifiable information with them.
Other Technologies We Use
We also use Web Beacons (Pixel Tags) embedded in emails and web pages to help track engagement, and Flash Cookies used to store data on your device (which you can manage through Adobe's website). Additionally, we use Session Cookies (which expire when you close your browser) and Persistent Cookies (which remain on your device for a set period to remember preferences and interactions).
Cookies Used on Our Site
Kentico CMS Cookies
| Cookie Name | Description |
|---|---|
| CMSCookieLevel | Defines the level of cookies allowed by the visitor. |
| ASP.NET_SessionId | Maintains the user session ID for security purposes. |
| CMSCsrfCookie | Stores a security token to validate form data submitted via POST requests, protecting against Cross-Site Request Forgery (CSRF). |
| CMSPreferredCulture | Saves the visitor's preferred content language. |
| CMSMobileRedirected | Indicates if the visitor was redirected to the mobile version of the website. |
| CMSCurrentTheme | Stores the current visual theme for proper design rendering in dialog windows. |
| Webauth/token | Authentication cookie for Live ID. |
| CMSForumPostAnswer | Keeps a record of forum posts where the user voted for an answer, preventing duplicate votes. |
| CMSVotedPolls | Maintains a list of polls where the user has voted to prevent repeated votes. |
| CMSRatedDocuments | Stores a list of pages the user has rated to prevent duplicate ratings. |
| CMSShowDesktopVersion | Indicates that the visitor has switched to the desktop version of the website. |
| .ASPXFORMSAUTH | Stores the user's encrypted authentication ticket when using forms authentication. |
| FormState | Saves form state to allow restoration of failed requests. |
| CMSPreferredUICulture | Stores the user's preferred UI language. |
| CMSViewMode | Stores the user's current view mode (Edit, Preview, Design, etc.). |
| CMSUserWords | Saves the user's custom word dictionary for the spell checker. |
| DisplayContentInDesignMode | Remembers the user's setting for displaying Web part content on the Design tab. |
| DisplayContentInUIElementDesignMode | Remembers the user's setting for displaying Web part content on the UI element Design tab. |
| CMSMacroDesignerTab | Saves the last active tab in the Edit Macro Condition dialog. |
| CMSSplitMode | Stores the language version split-view mode setting for multilingual websites. |
| CMSPreviewState | Saves the user's latest page design preview settings. |
| CMSPropertyTab | Remembers the last active tab in the Properties section of the Pages application. |
| CMSViewTab | Remembers the last active tab in the View section during Preview mode. |
| CMSValidationTab | Remembers the last active tab in the Validation section of the Preview mode. |
| CMSEditorVariantSliderPosition | Stores the position of the variants slider for MVT or Content Personalization. |
| CMSWebPartToolbarCategory | Saves the selected Web part category on the toolbar. |
| CMSWebPartToolbarMinimized | Remembers whether the user minimized the Web part toolbar on the Design tab. |
| CMSCurrentDeviceProfileName | Stores the selected device profile when editing pages. |
| CMSCurrentDeviceProfileRotate | Remembers the landscape or portrait orientation of the device preview. |
| CMSUniGraph | Saves the user's "Snap to Grid" preference in the workflow and marketing automation designer. |
| CMSSessionToken | Stores the token for the web service used in workflow and marketing automation designer. |
| ABSelectorState | Saves the state of selectors on the A/B test overview page. |
| VisitorStatus | Indicates if the visitor is new or returning, used for web analytics tracking. |
| Source | Stores the referral channel (e.g., email, Facebook, Twitter). |
| Campaign | Saves the web analytics campaign assigned to the visitor. |
| TrackedCampaigns | Stores all web analytics campaigns tracked within a JavaScript snippet. |
| UrlReferrer | Stores the URL referrer of the visitor's arrival. |
| CurrentContact | Saves the GUID of the contact related to the visitor for tracking purposes. |
| CMSAB | Tracks A/B test conversions and ensures consistent page content. |
| CMSMVT | Stores MVT test variant combinations and conversion tracking. |
| CMSNoTestMVT | Saves the selected MVT combination for editors. |
| CMSShoppingCart | Keeps a reference to the user's active shopping cart. |
| CMSBodyClass | Stores body element class for accessibility standards. |
| CMSWizCurrent | Saves the current step of Wizard layout Web parts. |
| ChatLoggedInToken | Stores the login state for the chat application. |
| ChatSupportLoggedInToken | Indicates whether the user is logged into support chat. |
| _zoomID | Stores bindings between chat Web parts and chat rooms. |
| chat_autoinitchat_displayed | Remembers if the auto-initiated chat was displayed to prevent multiple messages. |
| chat_kick_roomid | Indicates if the user was removed from a chat room. |
| StrandsSBS_* | Used by Strands Recommender for personalized recommendations. |
| CMSStrandsTrackEvent_* | Stores persistent HTTP context for shopping cart event tracking. |
| _openid_selector* | Stores OpenID user authentication details. |
Other System & Third-Party Cookies
| Category | Notes |
|---|---|
| Social Media | Social media integration web parts may store cookies from the respective platforms. |
| CKEditor | Stores cookies for users working with the WYSIWYG editor. |
| 51D | Used for 51degrees.mobi mobile device detection. |
Google Analytics Cookies
| Cookie Name | Description |
|---|---|
| __utma | Identifies users and sessions. Created when the JavaScript library runs and no existing `__utma` cookie is present. Updated whenever data is sent to Google Analytics. |
| __utmb | Controls request rate to limit data collection. |
| __utmc | Determines new sessions or visits. Created when the JavaScript library runs and no existing `__utmb` cookie is present. Updated whenever data is sent to Google Analytics. |
| __utmt | No longer used in ga.js, but set for compatibility with urchin.js. Previously worked with `__utmb` to determine session status. |
| __utmz | Stores information on how users arrived at the site, such as the referring source or campaign. Created when the JavaScript library runs and updated each time data is sent to Google Analytics. |
| _ga | Used to differentiate users. |
| _gat | Controls request rate to manage traffic volume. |
Reevoo (3rd Party Integration)
| Cookie Name | Description |
|---|---|
| reevoo_utma | Used by Reevoo, a review integration software provider. |
| reevoo_utmb | Used by Reevoo, a review integration software provider. |
| reevoo_utmc | Used by Reevoo, a review integration software provider. |
| reevoo_utmz | Used by Reevoo, a review integration software provider. |
| reevoo_sp_id.71c6 | Used by Reevoo, a review integration software provider. |
| reevoo_sp_ses.71c6 | Used by Reevoo, a review integration software provider. |
| reevoomarker | Used by Reevoo, a review integration software provider. |
Managing and Opting Out of Cookies
Most browsers accept cookies by default, but you can control or delete them through your browser settings. Please refer to your browser's help section for guidance. Note that blocking cookies may limit website functionality.
For more information about cookies and how to manage them, visit www.allaboutcookies.org.
To opt out of interest-based advertising, visit www.youronlinechoices.com/uk.
How to Change Your Browser Settings to Disable Cookies
Microsoft Edge (Windows 10 & 11)
- Open Microsoft Edge.
- Click the three-dot menu in the upper-right corner and select Settings.
- Scroll down and click Cookies and site permissions.
- Click Manage and delete cookies and site data.
- Toggle the settings to block or allow cookies based on your preference.
Google Chrome (Windows 10 & 11)
- Open Google Chrome.
- Click the menu icon (three dots) in the upper-right corner and select Settings.
- Scroll down and click Privacy and security.
- Click Cookies and other site data.
- Select your preferred cookie settings.
Mozilla Firefox (Windows 10 & 11)
- Open Firefox.
- Click the menu icon (three horizontal lines) and select Settings.
- Click Privacy & Security on the left panel.